Privacy Policy
How Alamo Prime Steakhouse collects, uses, and shares information about you when you visit this website, contact us, or dine with us.
Effective date pending, to be set at launch
Who we are and what this covers
Alamo Prime Steakhouse, LLC ("Alamo Prime Steakhouse", "we", "us", "our") operates this website and the restaurant it describes. This policy explains what information we collect about you, why we collect it, who we share it with, and the choices you have.
It covers this website and the ways you get in touch with us through it: reservation links, private-event enquiries, and any email or phone contact that starts here. It does not cover the separate services of our partners, such as a reservation platform or a delivery service, each of which runs under its own privacy policy.
We are a single restaurant, not an advertising business. We collect what we need to hold your table, answer your enquiry, and run a working website, and not much else.
Information we collect
Information generally reaches us in three ways.
- Information you give us
- When you make a reservation, submit a private-event enquiry, join a waitlist, ask us a question, or sign up for news, you provide details such as your name, email address, phone number, party size, preferred date and time, and anything you choose to tell us: dietary requirements, an allergy, an occasion, or a seating preference.
- Information collected automatically
- When you browse, our hosting provider and any tools you have consented to may record technical details: IP address, browser and device type, operating system, referring page, the pages you viewed and how long you stayed. Some of this is recorded in ordinary server logs that exist for security and reliability; the rest depends on the cookie choices you make.
- Information from other people and services
- If you book through a reservation platform, order through a delivery service, buy a gift card, or leave a review, that service may pass us information about the booking or transaction. If you interact with us on social media, we see what that platform shows us.
We do not ask for, and do not want, information we have no use for. Please do not send us payment card numbers, government identification numbers, or health information by email. If we need something like that, we will tell you the secure way to provide it.
How we use your information
We use the information described above to:
- Take, confirm, change, and honour your reservation, and reach you if something about it changes
- Respond to private-event enquiries and prepare a proposal for your event
- Answer questions, handle feedback, and resolve complaints
- Accommodate allergies, dietary requirements, accessibility needs, and occasions you tell us about
- Operate, secure, and improve this website, and diagnose problems with it
- Understand in aggregate how the site is used, where consent allows it
- Send you marketing about the restaurant, where you have asked us to
- Meet our legal, tax, health, and safety obligations, and protect our rights and our guests
Where the law requires a legal basis for processing, we rely on performing our agreement with you (your booking), your consent (marketing and non-essential cookies), our legitimate interest in running and securing the restaurant and this site, and compliance with legal obligations.
Your choices
- Cookies
- Set every category yourself on the Manage My Preferences page. You can withdraw consent as easily as you gave it.
- Global Privacy Control
- If your browser sends a Global Privacy Control (GPC) signal, we treat it as an opt-out of any sale or sharing of your personal information, and our non-essential categories stay off unless you turn them on yourself.
- Marketing email
- Every marketing email carries an unsubscribe link, and we act on it promptly. Unsubscribing does not stop messages about a reservation you have actually made.
- Text messages
- Where we send reservation texts, they relate to your booking. Any marketing texts require a separate opt-in, and you can stop them by replying STOP.
- Your information
- You can ask us to show you, correct, or delete the information we hold about you (see the next section).
Your privacy rights
Depending on where you live, you may have some or all of the rights below. We extend them to every guest who asks, wherever they live, because drawing lines between guests is not how we want to run a restaurant.
- Know and access: ask what personal information we hold about you and get a copy of it
- Correct: have inaccurate information about you put right
- Delete: ask us to erase information we hold, subject to records we are legally required to keep
- Opt out of targeted advertising and of any sale or sharing of your personal information
- Opt out of profiling that produces legal or similarly significant effects (we do not do this)
- Non-discrimination: we will not treat you differently, or give you a worse table, for exercising any of these rights
- Appeal: if we decline a request, you may ask us to reconsider, and we will respond with our reasons
Texas residents have these rights under the Texas Data Privacy and Security Act, and residents of California, Colorado, Connecticut, Virginia, and a number of other states have comparable rights under their own laws. ⤳ CLIENT: confirm with counsel which state regimes apply to this business.
How to make a request
Email privacy@alamoprimesteakhouse.com or call +1-214-555-0142 and tell us what you would like us to do. We will confirm your identity first, usually by writing back to the email address or phone number we already have on file, because we are not going to hand your information to someone else who asks for it.
We aim to respond within 45 days. If a request is complicated, we may take longer, and we will tell you why before that deadline passes. You may use an authorised agent, in which case we will ask for proof that you authorised them.
How long we keep information
We keep information only as long as it is doing a job. Reservation and enquiry details are kept while we are dealing with your visit and for a reasonable period afterwards so we can handle questions or complaints; marketing contact details are kept until you unsubscribe; financial and tax records are kept for the period the law requires. When information is no longer needed, we delete it or render it anonymous.
How we protect information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access, among them encryption in transit, restricted access on a need-to-know basis, and vendors chosen partly on their security posture. No website or system is perfectly secure, and we will not pretend otherwise; if a breach affects you, we will tell you and the relevant authorities as the law requires.
Children
This site is intended for adults. We do not knowingly collect personal information from children under 16. Children are of course welcome in the restaurant (this is about the website). If you believe a child has given us information, contact us and we will delete it.
Links to other sites
This site links out to services we do not control: a reservation platform, a map provider, social media. Following those links takes you into their hands, under their policies. We suggest reading them; we are not responsible for what they do.
Visiting from outside the United States
We operate in the United States and information you give us is processed here. Data-protection law in the United States differs from the law where you live. By using this site and contacting us, you understand that your information will be handled in the United States as described in this policy.
Changes to this policy
We update this policy when what we do changes. The effective date at the top tells you which version you are reading. If a change materially affects your rights, we will say so clearly, and where the law requires it, we will ask for your consent again rather than assume it.
Contact us
Questions about this policy, or about how we handle your information, go to privacy@alamoprimesteakhouse.com or +1-214-555-0142. By post: Alamo Prime Steakhouse, LLC, 1900 Main Street, Dallas, TX 75201.